Cancellation & Return Policy
At Delly Mart, we strive to ensure a seamless shopping experience for our customers. Our Cancellation & Return Policy is designed to be simple, transparent, and hassle-free.
Order Cancellation
✅ Before Shipment: You can cancel your order within 12 hours of placing it. Simply visit your order history or contact our support team.
✅ After Shipment: Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return after delivery.
Return & Replacement Policy
We accept returns in the following cases:
✔️ Damaged or Defective Product – If you receive a damaged, defective, or incorrect item, we’ll replace it at no extra cost.
✔️ Wrong Product Received – If the item delivered is not what you ordered, we’ll arrange a return and replacement.
✔️ Incomplete Product – If your order is missing parts or accessories, we’ll send the missing components or offer a return.
📌 Conditions for Returns:
• The product must be unused, unwashed, and in its original packaging.
• Return requests must be initiated within 7 days of delivery.
• Certain products (e.g., innerwear, personal hygiene items, perishable goods) are not eligible for returns due to hygiene reasons.
How to Initiate a Return?
1️⃣ Contact Support: Email us at [your support email] or call [your phone number] with your order details.
2️⃣ Verification: Our team will verify your request and guide you on the return process.
3️⃣ Pickup & Refund: If eligible, we’ll arrange a pickup, and upon successful return, issue a refund or replacement.
Refund Policy
💳 Refund Mode: Refunds will be processed via the original payment method or as store credit.
⏳ Processing Time: It may take 7-10 business days for the refund to reflect in your account.
📢 Shipping Fees: Shipping charges are non-refundable unless the return is due to a mistake on our end.
For any queries, feel free to reach out to our customer support team! 🚀💙